Service Information
WOTA Demand Response Transportation
Western Oakland Transportation Authority (WOTA)Hours of Operation
- Monday to Friday: 8:00 a.m. to 4:00 p.m.
- Medical/Employment: 6:00 a.m. to 9 p.m. *These expanded service hours are planned to be offered to all riders in the future. Check back on ridewota.org for updates.
- Saturday Closed
- Sunday Closed
Rides are provided on a first come, first serve basis. No ride is guaranteed.
- Dispatch is available to schedule your ride Monday to Friday 8am-4pm.
- You may schedule up to 1 year in advance with up to 2 stops per day. Note: second stops are lowest priority and will be permitted when time allows. You must schedule a second stop before your ride if you think you will need one, such as going to the doctor then stopping at the pharmacy. You can always cancel that second stop. There is a $2.00 charge for additional stops.
- You must call at least 48 business hours ahead of appointment, no later than 3pm, 2 business days prior.
- Weekends and holidays DO NOT count in 48 hour limit, so appointments made after 3pm on Friday will be for the following Tuesday or later.
- Riders must clearly identify:
- Destination address AND phone number.
- Specific times: always give appointment time, dispatcher will determine pickup time.
- Number of passengers (ALL passengers must be 18+ and registered).
- Specify if lift equipped vehicle is required.
- Voicemail is not available to schedule rides. You must speak with dispatch between 8am-3pm. Dispatcher will give you a time for pick up when you schedule your ride and will not call back unless you are on a waitlist.
- You must remember your time and day of pick up and be ready and waiting 15 minutes in advance of pickup time. There is a 15-minute window of time either before or after a scheduled time that you may be picked up. If you are not ready for pickup when the driver arrives, you may be left, and it will be counted against you as a no-show. Continued tardiness or not cancelling could result in possible loss of service.
- Driver will wait up to 5 minutes for rider acknowledgement and a call will be attempted before leaving. If the driver arrives and you must be delayed, call dispatch at (248) 887-4979 and notify them of the delay. If the driver can wait they will. If not, another driver may/may not be sent.
- Standing appointments (subscription rides) may be scheduled. You MUST call and cancel if not going.
- WOTA will not schedule a return ride from any procedure that involves anesthesia.
More Important Details
Operating Area
The service area includes over 350 square miles in western Oakland County with the following boundaries:
- NORTH – Northern Border of Highland & White Lake Townships, and Clarkston.
- EAST – Pontiac, down to Orchard Lake Rd between 12 & 16 Mile and Hiller Rd to Telegraph between Pontiac Lake and Williams Lake Roads.
- WEST – US 23 (Hartland) and Kensington Rd and the west edge of Milford Township.
- SOUTH – Grand River Ave to 10 Mile & Haggerty.
You can view a map of the service area by going to ridewota.org and scrolling down to “Service Area”
Fares
Standard Fare
$2.00 for all one-way rides in the service area
Reduced Fare
There is no reduced fare for this service because WOTA only provides transportation for adults with disabilities (18+), seniors (55+), and low-income individuals. All eligible riders pay the same rate of $2.00 per one-way trip.
Accessibility & Eligibility
Paratransit/Reduced Fare Eligibility
This service does not have complementary paratransit because it is a door-to-door, origin-to-destination service. All WOTA buses are lift-equipped for wheelchair or other mobility-device users.
There is no reduced fare for this service because WOTA only provides transportation for adults with disabilities (18+), seniors (55+), and low-income individuals. All eligible riders pay the same rate of $2.00 per one-way trip.
You must apply for eligibility to ride WOTA. Visit https://www.ridewota.org/applications/application-to-ride/ for online registration, print-friendly low income qualification form and print-friendly professional verification form (proof of disability).
Transit Service Accessibility
This service is a door-to-door, origin-to-destination service. All WOTA buses are lift-equipped for wheelchair or other mobility-device users.
Provider Information
Western Oakland Transportation Authority (WOTA)
Local/Alternative Transit Agency
County: Oakland County
Additional Contact Information
WOTA Administrative Offices250 W Livingston Road
Highland, MI 48357
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