Service Information

DR
Demand Response

PEX, Washtenaw County

People's Express (PEX)
Hours of Operation

Monday – Friday: 9 AM – 5 PM

Method/Rules for Scheduling a Ride

The PEX customer service and ride scheduling call center is available to assist you from 8 a.m. to 7 p.m., Monday to Friday, excluding holidays. Reservations must be made at least 3 full business days in advance.

Call 877-214-6073 Monday through Friday, 8 a.m. to 7 p.m., to schedule your ride. A callback will be given one business day prior to your scheduled ride. Please be on time. Drivers may arrive up to 15 minutes before scheduled pick-up time and will wait for five minutes after scheduled pick-up time before departing.

More Important Details

Operating Area

People’s Express aims to address the transit needs of Washtenaw county residents, with special attention given to those who live in rural areas.

Within Washtenaw County, People’s Express serves the residents of Northfield Township and Saline. Visit https://peoplesexpress.org/washtenaw to view an interactive map of the service area.

Fares

Standard Fare
  1. Residents of Northfield Township: In-bounds destinations are within Northfield Township (outlined in blue on the interactive map).

One-way trip: $2.00

Destinations leaving the township limits will have a flat fare rate until leaving the boundary, where an additional fare will be applied per mile.

One-way trip: $2.00 flat fare + $2.50 per mile

2. Residents of Saline: In-bounds destinations for the residents of Saline are within the city limits (outlined in blue on the interactive map).

One-way trip: $4.00

Destinations leaving the city limits will have a flat fare rate until leaving the boundary, where an additional fare will be applied per mile.

One-way trip: $4.00 flat fare + $2.50 per mile

3. Specialized destinations: These destinations are specialized fares for the residents of Northfield Township who would like their destination to be in one of the following areas (outlined in red on the interactive map).

CVS in Hamburg: $2.00
Kroger in Hamburg: $2.00
Brighton: $7.00
South Lyon: $7.00
Ann Arbor: $7.00
Ypsilanti: $7.00

Fares listed are for a one-way trip.


Reduced Fare
  1. Residents of Northfield Township: In-bounds destinations are within Northfield Township (outlined in blue on the interactive map).

Adults aged 55+: $1.00
People with disabilities: $1.00

Destinations leaving the township limits will have a flat fare rate until leaving the boundary, where an additional fare will be applied per mile.

Adults aged 55+: $1.00 flat fare + $2.50 per mile
People with disabilities: $1.00 flat fare + $2.50 per mile

2. Residents of Saline: In-bounds destinations for the residents of Saline are within the city limits (outlined in blue on the interactive map).

Adults aged 55+: $2.00
People with disabilities: $2.00

Destinations leaving the city limits will have a flat fare rate until leaving the boundary, where an additional fare will be applied per mile.

Adults aged 55+: $2.00 flat fare + $1.25 per mile
People with disabilities: $2.00 flat fare + $1.25 per mile

Reduced fare not offered for specialized destinations. All riders pay regular fare for these trips. (See number 3 under Regular Fare)


Accessibility & Eligibility

Paratransit/Reduced Fare Eligibility

This service does not have complementary paratransit because it is a curb-to-curb, demand response service, not fixed route. Most PEX buses and vans are lift-equipped and they all meet ADA requirements. Lift-equipped vehicles will be made available to those who need/request them.

Seniors 55 and older and persons with disabilities are eligible to pay a reduced/discounted fare for PEX rides. Contact PEX at 877-214-6073.


Transit Service Accessibility

This is an advanced reservation, door-to-door/curb-to-curb service. Lift or ramp equipped vehicles are available for persons with disabilities or mobility challenges who need them. PEX provides accessible transportation service that is also open to the general public.


Additional Notes

People’s Express (PEX) also provides transportation services in Oakland, Livingston, and Wayne Counties.


Provider Information

People's Express (PEX)

Major Public Transit Agency

Counties: Livingston County, Oakland County, Washtenaw County, Wayne County

Email N/A
Phone 877-214-6073
Website Visit Web Link
Additional Contact Information
People’s Express
10 Jennings Rd
Whitmore Lake, MI 48189
ATTN: Mr. Douglas Anderson

douganhs@sbcglobal.net (For filing Title VI complaints)
peoplesexpressmi.com


Contact form at: https://peoplesexpress.org/contact-us
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