Q: I have a significant visual impairment and I am only able to read print text that is 36 Point type or larger. I am thinking about getting vaccinated, but I want to read more written information about the vaccines, side effects, and so on. I have asked my pharmacist to obtain large print copies of these materials. She refused and said she would explain to me any “important” information. That’s not satisfactory. Is there anything I can do about this?
A: Yes, you can request that the pharmacy provide you with a reasonable accommodation. A reasonable accommodation is a change in the way a business conducts itself that allows an individual with a disability to fully benefit from the services and merchandise of that business. Michigan businesses must provide reasonable accommodations under the Americans with Disabilities Act and the Michigan Persons with Disabilities Civil Rights Act.
In this situation, one possible reasonable accommodation would be having the pharmacy provide you with a large print version of written material it provides to everyone else.
If you ask the pharmacy for a reasonable accommodation, you should do so in writing, making sure you copy and date the request. The pharmacy must respond to you by offering a reasonable accommodation. It might be what you asked for, or it might be something else that would allow you to gain access to the written materials. If the accommodation is not what you requested, the pharmacy must then work with you through an “interactive process” to try to reach an agreement on a reasonable accommodation.
After talking with the pharmacy, if you still don’t get what you need, you have two options. The first is to file a complaint with the corporate office of the pharmacy. We have included links to the appropriate website for three pharmaceutical chains.
Second, you could file a complaint with the Michigan Department of Civil Rights or the U.S. Department of Justice. Their contact information is shown below.
You could hire an attorney to help you with any of these actions. Make certain that you retain someone with experience in this area. Disability Rights Michigan (DRM) also helps people with these kinds of problems. Our services are free and confidential. Please call us at (800) 288-5923 or follow this link to request help.