Michigan Protection & Advocacy Service, Inc. Client Grievance Procedure
Michigan Protection & Advocacy Service, Inc. (MPAS) is required by federal law to “establish a grievance procedure for clients or prospective clients of this system to assure that individuals with disabilities have full access to the system and for individuals who have received or are receiving mental health services, family members of such individuals with mental illness or representatives of such individuals or family members to assure the eligible system is operating in compliance with the provisions of this title and Title III.” 42 USC 10805 (a)(9).
Similarly the Developmental Disabilities Assistance and Bill of Rights Act of 1990 requires MPAS to “establish a grievance procedure for clients or prospective clients of the system to assure that persons with developmental disabilities have full access to services of the system.” 42 USC 6042 (a)(2)(D).
MPAS has also expanded this grievance procedure to other clients or prospective clients of the agency.