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Joint Statement from Disability Organizations in Support of the Michigan Secretary of State’s Response Efforts
DRM > I scheduled a paratransit ride from my public transit. They were late and I missed my appointment. What can I do?
I scheduled a paratransit ride from my public transit. They were late and I missed my appointment. What can I do?
You have a few options.
- Talk to your public transit agency. It’s best to start by telling the transit agency what happened. They may offer solutions if they are made aware of the problem.
- File an ADA complaint. For riders with verified disabilities, you can file an ADA complaint with public transit. They are required to have a complaint process. Complaint forms can be found on a public transit’s website or request a copy in the mail.
- If your public transit has failed to resolve your issue, even after filing a complaint, you may also file an ADA complaint with the Michigan Department of Transportation, and/or the Federal Transit Administration’s (FTA) Office of Civil Rights.
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